Returns & Exchanges
At Haiyiplants, we want you to be completely satisfied with your purchase. If your items arrive damaged or don't meet your expectations, you can return them within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and a brief explanation of why you would like to return the items.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags and accessories are included to prevent damage during transit.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing